OPPORTUNITY: GPMS seeks a motivated and resourceful individual to join the Customer Success Team. They will serve as a point of contact for inquiries, concerns, and support related to our Foresight MX HUMS product and services. The primary function of this role is to ensure a positive customer experience, resolve issues efficiently, and uphold the company's reputation for excellent service.
PRODUCT: GPMS offers a next-generation, predictive Health and Usage Monitoring System (HUMS) designed to give operators of high-value equipment the power to "Know before it matters." Our flagship solution, Foresight MX™, provides predictive maintenance insights to optimize maintenance, safety, and operations. Foresight MX is a full-stack IoT solution for rotorcraft, ground vehicles, and industrial machinery which used edge computing, wireless connectivity, and cloud architecture. To learn more, visit www.gpms-vt.com.
CULTURE: We are a lean, modern company with high expectations for productivity. There is no time for wasted efforts in this fast-growing business. We value collaboration and welcome employee input at every level of the organization. We are agile and welcome change when there is a sufficient benefit to the business. Ultimately, we are a team with a united vision: To make customer operations safer, more predictable, and more profitable.
LOCATION: Remote
COMPENSATION: Salary position
BENEFITS: Medical, Dental, Vision, HSA, 401k, Flexible schedule
MANAGEMENT: Position reports to the Customer Success Manager
JOB DESCRIPTION:
- Become proficient in the Foresight MX HUMS installations on various vehicle platforms.
- Become proficient with the Foresight MX HUMS User Interface and related customer support tools.
- Interact with customers in response to inquiries and assist with troubleshooting.
- Identify, assess, and resolve customer issues promptly and effectively, ensuring high customer satisfaction.
- Travel to worldwide customer locations to support installations and other projects.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
REQUIREMENTS:
- Must be an effective communicator to support positive interactions with a diverse customer base.
- Ability to speak in front of groups and administer training.
- Must have strong troubleshooting skills.
- Ability to multitask and manage overlapping duties effectively.
- Must be a self-starter that can manage their time efficiently with minimal supervision.
- Ability to interpret technical documents and engineering drawings.
- Available to travel domestically and internationally.
- Ability to work after regular business hours and on weekends as customer needs dictate.
EDUCATION:
- High School Diploma or equivalent.
- 5+ years in aviation maintenance, preferably in avionics.
- Preference given to those with previous HUMS, customer support, and training experience.
GPMS is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
SUBMIT YOUR APPLICATION: jobs@gpms-vt.com
